Shipping policy
Shipping Policy
All prices and shipping rates are shown in US dollars.
Processing
Orders placed Monday through Friday, excluding public holidays, are processed and shipped within 1 business day. Orders placed on a weekend or holiday are processed the next business day.
We ship from our fulfillment center in Las Vegas, Nevada.
Shipping rates and delivery times
| Destination | Service | Cost | Free over | Estimated delivery |
|---|---|---|---|---|
| United States | Standard | $7.95 | $89 | 3–4 business days |
| United States | Express | $9.99 | — | 1–2 business days |
| Canada | Standard | $9.95 | $89 | 5–10 business days |
| International | Standard International | $9.95 | $89 | 6–12 business days |
Delivery estimates are business days from dispatch, not from when you place your order, and exclude weekends and public holidays. Estimates are not guarantees — once a parcel is with the carrier, timing is outside our control.
Some promotional bundles include free shipping regardless of order value. Where that applies, it is shown at checkout.
Discreet packaging
Your privacy matters to us. Every order ships in plain, generic packaging. Nothing on the outside of the parcel identifies the product or the nature of the contents.
Tracking
You'll receive an order confirmation by email, and a second email with tracking details once your order ships. If your estimated delivery window has passed and you haven't received a tracking email, check your spam folder, then email support@steadyfreddy.com with your order number.
Shipping addresses
We ship to the address entered at checkout. Shipping addresses cannot be changed once an order is placed, so please double-check yours before completing your order.
If an order is returned to sender for any reason, we have to wait for it to arrive back at our fulfillment center. The order is then canceled and refunded, less the $8 outbound shipping and handling and the $3 return processing fee.
Returns
Email support@steadyfreddy.com first to get a return authorization number. Returns sent without one cannot be accepted.
Once you have your authorization number, send returns to:
Steady Freddy Returns
7925 West Russell Road, 401441
Las Vegas, NV 89113-9998
United States
International orders are not eligible for returns.
Damaged or lost orders
If your order arrives damaged, email support@steadyfreddy.com a photo of the damage, along with your order number, within 48 hours of delivery. After 48 hours we're unable to replace or refund the order.
If tracking shows no movement for an extended period, or the carrier confirms your parcel is lost, contact us and we'll arrange a replacement or refund.
International orders
International orders may be subject to import duties, taxes, and customs charges on arrival. These are set by the destination country, are not included in the price you pay us, and are the responsibility of the recipient. Customs processing can also add to delivery times.
Some countries restrict the import of products containing lidocaine. Please check your own country's rules before ordering. We're unable to refund orders seized or returned by customs.
Contact
Email support@steadyfreddy.com with your order number and we'll come back to you.
Steady Freddy US, 3773 Howard Hughes Parkway, Suite 500S, Las Vegas, Nevada 89169.